We are boycotting Thai Spice in W. Roxbury

We love Thai Spice, really… we do. So do most folks in this area, as their portions are always huge, their ingredients fresh and their food is delicious. We love them even more… because the deliver. Alas, it may have been their “delivery skills” that has put the nail in the coffin for us. You see, Thai Spice has historically exaggerated on the amount of time it will take for your meal to be ready. If they say 30 minutes, expect 45 to 60… even if you are picking up rather than getting delivery.

Last night, this continuous form of delivery time estimations was completely abused on their part. We went to a friend’s house in Roslindale and decided to order Thai for dinner. We placed our order at 5:15pm… a time that is quite early by delivery-standards. They quoted us a time of 30 to 45 minutes. Not too bad… we could hopefully keep ourselves and two almost 4-yo’s at bay until the food arrived.

Then… 6pm came and went. 6:15pm came and went — so we called them, they said it was “almost done”. You mean, it hasn’t even left the building yet??? We waited.

6:30 came and went. 6:45 came and went. We called again and were told it was “on the way”. Our friend tried to explain to the woman on the other end of the line how upset he was by this… but he had a very difficult time getting a word in edgewise b/c the woman just kept rambling on and on. Our friend then tried to explain to the woman how this was bad business and is not a good customer service practice. She hung up on him. WTF???

Very frustrating. The food arrived a little after 7pm — almost 2 HOURS after we placed our order! We only had 2 dinners, 1 rice dish and 3 appetizers. The food was good, it was still warm (no piping hot) and the adults survived (barely)… but the kids were in a tizzy and stuffed themselves on Go-gurts before the food even arrived. If you have children, you understand what a 4-yo with low blood sugar, surviving on a sugar-ladened dinner can be like. Let’s just say it wasn’t pretty.

While I typically love their food, this blatant lack of customer service is more than I can handle. I’m done. So what am I going to do? Give my business to Phuket and encourage you to do the same. They are a bit more expensive (for dinners, but have a great and very inexpensive lunch special) and do not deliver… but their food is phenomenal. Pay them a visit… PLEASE. And if you go to Thai Spice, let them know BFW says to stick it where the sun don’t shine.

phuket2006 10 06 We are boycotting Thai Spice in W. Roxbury Picture courteous of Universal Hub.
minilogo We are boycotting Thai Spice in W. Roxbury

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5 Comments to “We are boycotting Thai Spice in W. Roxbury”

  1. Anonymous says:

    To BFW Tammy:

    I don’t know why you think that 5:15 is not a busy time for take-out. Actually, it is one of the busiest times for people who have children!!! I know because I have six children and know that I need to plan early when I want to order out. As far as Thai Spice being late, they only have two people working there for one thing. The other thing to consider is that the food is made fresh for each order. Not all restaurants do that. I would question the other restaurants useage of pre-made items. We have personally gone to Thai Spice on numerous occassions and have watched them prepare these dishes. I cannot tell you how many times our guests have raved about their food. The portions are truly large and satisfying. ALWAYS WORTH THE WAIT!How can you put a time limit on perfection?

  2. Joey says:

    The fact that the delivery person also cooks in the kitchen may have some bearing on your situation. Also,5:15 is main supper time in the Parkway and no matter where you order take out from it will be busy! They work extremely hard for their share of the take-out business in West Roxbury so lighten up and give them a break ( If I were the one waiting for so long, I would have gone there myself and picked it up!)! One last thing, the food at Thai Spice is superb in quality and quantity and always cooked to order; if something is not available they tell you right away and make good alternative recommendations (usually at a discount to the listed price!). BTW-Check your picture,Wrong Place (and inferior to boot!)

  3. Tammy (BFW) says:

    Thanks for the heads up on the picture Joey… It’s actually supposed to be Phuket… as I was promoting them at the end of the post.

    I agree that Thai Spice has awesome food… but my experience that night was awful (and we had been there many times before). If the food is going to be THAT late, then let the customer know… and don’t seriously under estimate the delivery time. NO matter how many customers you have, I have NEVER had takeout take two hours (at any time) in W. Roxbury. Back Bay, Maybe.. but not here.

    The bigger part of the equation was also the fact that they were EXTREMEMLY rude to us when we called to check in. And I still don’t agree with the 5:15 time being the busiest…. but that’s just my two cents.

  4. Tammy (BFW) says:

    One last comment… if you don’t have enough people to do everyting… DON’T offer delivery.

  5. OY says:

    Tammy — I completely agree. It doesn’t matter how good or cheap your food is, if it takes TWO HOURS to deliver it. Doesn’t anyone else realize that this is ridiculous??? I’ve lived in other parts of Boston and New York and have gotten takeout across the US in cities big and small… I’ve never experienced a wait this long in my life.

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